Frequently Asked Questions (FAQ)

1. How can I place an order through your website?
   You can easily place an order by signing up on our website, logging into your account, and adding products to your cart. There is no minimum order quantity.

2. Is there a minimum order amount or quantity?
   There is no minimum order amount or product quantity.

3. What are the size ranges of your products?
   Our products are generally designed for children aged 1–5 and 6–16 years. Detailed size measurements are provided in the description section of each product.

4. How often are your stocks updated?
   Our stocks are updated in real time. You can add the product to your favorites to receive stock notifications.

5. What are your payment methods?
   We offer payment via bank transfer/EFT and credit card. For more details, please contact your sales representative.

6. How does your shipping and logistics process work?
   Your orders are prepared within 1–3 business days and shipped via contracted logistics companies.

7. How can I make a return or exchange?
   Returns are only accepted for products with manufacturing defects. For return requests, please contact our customer representative within 7 days.

8. Do you offer private label or branded production?
   Yes, we offer custom production and labeling services for your brand. Please contact us for more information.

9. Are your prices inclusive of VAT?
   Prices displayed on our website do not include VAT. VAT is shown separately in the order summary.